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Services

Services for small business technology support.

Practical support for cloud accounts, users, endpoints, networks, Wi-Fi, VoIP coordination, camera platforms, and business systems.

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Craig Technology Services logo

Service catalog

Clear support areas, written plainly.

These are the main areas Craig Technology Services can help with. Bigger or risk-sensitive work should move through a written scope before changes are made.

01

Managed IT support

Practical support for users, computers, vendors, routine troubleshooting, maintenance planning, documentation, and recurring support where it makes sense.

  • User and device support
  • Vendor follow-up and coordination
  • Support planning and documentation
02

Microsoft 365 support

Help with users, mailboxes, shared resources, groups, MFA guidance, licensing coordination, and admin cleanup.

  • User and mailbox setup
  • Shared mailbox and group cleanup
  • MFA and basic security guidance
03

Google Workspace / Gmail coordination

Support and coordination for small businesses using Google Workspace or Gmail-based workflows, without overcomplicating the setup.

  • Users, groups, access, and mailbox needs
  • MFA guidance
  • Admin/vendor cleanup and coordination
04

Network, firewall & Wi-Fi

Firewall support, VPN coordination, Wi-Fi and access point planning, troubleshooting, vendor coordination, and documented network changes.

  • Firewall and VPN support
  • Wi-Fi coverage and access point planning
  • Network troubleshooting and change notes
05

VoIP coordination and support

Hosted VoIP planning, phone provisioning coordination, provider communication, call-flow planning, network readiness, and cutover support.

  • Provider coordination
  • Phone placement and call flow
  • E911/location process coordination with provider
06

Camera platform technology support

Camera platform support around planning, network readiness, remote viewing, user access, NVR/cloud coordination, and qualified installer coordination.

  • Network readiness
  • Remote viewing and access support
  • Installer/vendor coordination
07

ERP & business systems support

User/access support, workflow troubleshooting, reporting help, documentation, vendor coordination, and Plex ERP experience where applicable.

  • User and access support
  • Workflow and reporting questions
  • Vendor coordination and documentation
08

Security baseline review

A practical review of MFA, admin accounts, endpoint protection, backup visibility, email security hygiene, and common risk areas.

  • MFA and admin account hygiene
  • Endpoint protection review
  • Backup visibility and practical risk-reduction notes

Clear responsibility

The right work handled by the right resource.

Technology projects often involve a mix of IT support, vendors, phone providers, camera platforms, and physical installation. Clear boundaries keep work cleaner and reduce avoidable risk.

Specialized installationPhysical cabling, mounting, terminations, lift work, and low-voltage installation may be coordinated through qualified installation partners when needed.
Camera platform supportCamera-related work is positioned around planning, network readiness, configuration support, remote access support, and vendor/subcontractor coordination.
VoIP provider responsibilityVoIP projects should use a reputable provider for carrier service, number porting, and emergency-calling requirements.
Documented changesMajor firewall, network, access, and security-related changes should be approved and documented before implementation.