Managed IT & Helpdesk
Endpoint support, troubleshooting, vendor coordination, maintenance planning, onboarding/offboarding assistance, and recurring support options.
Commercial IT support • Northwest Chicago suburbs
Commercial technology support for small businesses and manufacturers.
Craig Technology Services helps businesses keep networks, email, firewalls, Wi-Fi, VoIP systems, camera platforms, and business systems running with practical support, clear communication, and documented work.
Managed IT
Network & firewall
Email & cloud support
Built for real business environments
Practical IT help without unnecessary complexity.
Technology should support production, operations, communication, and security. It should be documented clearly, maintained practically, and easy for the business to rely on day to day.
Services
Core technology support
Start with focused, useful support. Add recurring managed services as the relationship and environment mature.
Microsoft 365 & Google Workspace
Email, users, groups, permissions, MFA guidance, mailbox support, and coordination for Microsoft 365 or Google Workspace environments.
Firewall & Network Support
Firewall configuration support, VPN coordination, switch/AP troubleshooting, Wi-Fi improvement, segmentation planning, and network cleanup.
VoIP Coordination
Phone system planning, provider coordination, call flow support, firewall readiness, phone placement planning, and E911/location process reminders.
Camera Platform Support
Camera system planning, network readiness, vendor coordination, NVR/cloud access support, remote viewing setup, and ongoing IT-side support.
ERP & Business Systems
User access support, workflow troubleshooting, reporting help, documentation, vendor coordination, and operational systems support.
Best fit
Built for small businesses that need practical technology support.
Craig Technology Services is a good fit for small businesses, offices, and light industrial or manufacturing environments that need reliable technology help without hiring a full internal IT team.
Small business offices
Businesses that need help with users, email, Microsoft 365, Google Workspace, printers, access, vendors, and day-to-day technology issues.
Light manufacturing and operations
Companies that rely on stable networks, workstations, Wi-Fi, phones, cameras, vendors, and business systems to keep operations moving.
Growing teams
Businesses adding users, locations, systems, or vendors and needing cleaner setup, documentation, and support.
Project-based needs
Companies that do not need full managed IT yet but need help with a firewall, Wi-Fi, VoIP, email, camera platform, or new office setup.
Common project requests
Practical help for the technology issues small businesses actually run into.
Microsoft 365 or Google Workspace cleanup
User access, shared mailboxes or groups, licensing review, MFA, email security basics, cloud file organization, and admin cleanup.
Firewall and network support
Firewall review, VPN support, rule cleanup, vendor coordination, segmentation planning, and troubleshooting.
Wi-Fi and access point improvements
Coverage review, access point planning, performance troubleshooting, guest Wi-Fi considerations, and vendor coordination.
VoIP readiness and migration support
Network readiness, phone placement planning, call flow coordination, provider communication, and user support during cutover.
Camera platform coordination
Network readiness, remote viewing support, user access, NVR/cloud platform coordination, and qualified installer coordination.
New office or small site setup
Internet coordination, firewall, Wi-Fi, phones, email/cloud setup, user setup, printers, and vendor handoff.
Security baseline review
MFA, admin access, endpoint protection, backup visibility, email security basics, and practical risk-reduction steps.
ERP and business systems support
User access, troubleshooting, reporting support, workflow questions, documentation, and vendor coordination.
How projects usually start
A simple process after you reach out.
For project requests, email a short description of what you need. For urgent outages, call first. After that, the goal is to clarify the problem, understand the environment, and recommend a practical next step.
1. Send the basics
Email what you need help with, what system or service is involved, your business location, and the best way to reach you.
2. Quick clarification
Craig Technology Services reviews the request and follows up with practical questions if more detail is needed.
3. Review the setup
Project work usually starts by understanding the existing environment, vendors, equipment, users, and known pain points.
4. Recommend next steps
You receive a practical recommendation, whether that is a small fix, a project plan, vendor coordination, or ongoing support.
5. Implement or coordinate
Approved work is handled directly where appropriate or coordinated with qualified providers or subcontractors when specialized installation is needed.
Experience
Support grounded in real systems administration and security operations experience.
Craig Technology Services is built on hands-on experience supporting business users, email/cloud environments, network systems, endpoint security, firewall review, and security operations workflows.
Systems administration
Experience supporting users, endpoints, access, email/cloud platforms, vendors, and business technology needs.
Security-aware support
Security+ certified with hands-on exposure to SOC workflows, alert review, endpoint security, and practical risk reduction.
Network and firewall familiarity
Experience with firewall reviews, network troubleshooting, access control, VPN considerations, and secure change practices.
Business systems mindset
Comfortable working with business systems, ERP-related support, documentation, vendor coordination, and operational troubleshooting.
Clear responsibility
The right work handled by the right people.
Technology projects often involve a mix of IT support, vendors, service providers, and specialized installers. Craig Technology Services helps coordinate the technical side clearly so each part of the project is handled by the appropriate resource.
- IT and network support: Firewall, Wi-Fi, email/cloud support, endpoint, vendor coordination, and business technology support are handled with clear scope and documentation.
- Specialized installation: Physical cabling, mounting, lift work, terminations, and low-voltage installation can be coordinated through qualified installation partners when needed.
- Camera platform support: Camera-related work is positioned around planning, network readiness, configuration support, remote access support, and vendor/subcontractor coordination.
- VoIP coordination: VoIP projects should use a reputable phone provider for carrier service, number porting, and emergency-calling requirements.
- Change approval: Major firewall, network, access, and security-related changes should be approved and documented before implementation.
Service area
Serving the northwest Chicago suburbs and nearby Northern Illinois business communities.
Remote support is available where practical. Onsite work can be discussed for Fox River Grove, Schaumburg, Barrington, Cary, Crystal Lake, Algonquin, Palatine, Arlington Heights, Hoffman Estates, and nearby business communities based on location, scope, and schedule.
Contact
Need help with your business technology?
Send a short note with what you need, what is broken, or what project you are considering. Include your company name, location, best callback number, and the best way to reach you.
Phone
(815) 688-9503
Email
contact@craigtechservices.com
For urgent outages, call first. For project requests, email your company name, location, best callback number, and a short summary of what you need.