Start with the problem
Understand the affected business process, users, vendors, timeline, and urgency before jumping into changes.
About
Practical support grounded in real systems administration and security operations experience.
Craig Technology Services is built for small businesses that need useful technology help without hiring a full internal IT team.
Experience
Systems, users, vendors, networks, and security all connect.
Craig Technology Services is led by Daniel Craig, with professional experience across systems administration, Microsoft 365 support, endpoint and user support, firewall and network troubleshooting, security operations workflows, and vendor coordination.
The goal is simple: help small businesses understand what is wrong, what matters, what can wait, and what should be documented before changes are made.
Senior systems administration backgroundUsers, endpoints, access, cloud services, vendors, and daily business technology support.
Security-aware supportCompTIA Security+ certified, with hands-on SOC-style investigation and endpoint security workflow exposure.
Network and firewall familiarityFirewall review, VPN considerations, network troubleshooting, access control, and secure change practices.
Business systems mindsetERP support exposure, documentation, vendor coordination, workflow troubleshooting, and operational impact review.
Approach
Clear, written, and practical.
Document important changes
Major firewall, access, DNS, cloud, and security changes should have approval and notes.
Use the right resource
Specialized physical installation and provider responsibilities should be handled by qualified installers or vendors when needed.