Business and contact info
Company name, your role, location, best callback number, and preferred contact method.
Contact
Need help with your business technology?
For project requests, email the details first. For urgent issues, call directly.
Phone(815) 688-9503
For project requests, include your company name, location, affected system, timeline, and vendors already involved.
What to include
A better first email makes the next step faster.
System or project details
Microsoft 365, Google Workspace, firewall, Wi-Fi, VoIP, camera platform, ERP, endpoints, vendor issue, or other system involved.
Urgency and business impact
How many users are affected, whether operations are down, timeline, recent changes, and any open vendor tickets.
Calls vs email
Email for projects. Call for urgent issues.
Email keeps scope and details documented. Calls are best when operations are down, timing is urgent, or a follow-up needs to move faster.
Project requestEmail what you need, the affected system, location, timeline, and vendors involved.
Urgent outageCall first if phones, internet, email, production, or key business systems are actively down.
Follow-upPhone calls may be used after initial details are captured to clarify scope or next steps.